Contact Us

For any support inquiries, billing questions, or technical issues, please do not hesitate to contact us.

The best way to reach us is by Telegram: @udproxy

or email: support@proxyudp.com

Please include your username and any relevant Order IDs in your message to help us resolve your issue as quickly as possible.

We aim to respond to all inquiries within 24 hours.

Frequently Asked Questions (FAQ)

Q: How do I change my proxy's IP address?

A: On your Dashboard, you will find an "IP Rotation" link for each active subscription. Clicking this link will trigger an IP reset on the modem.

Q: My proxy is slow. What can I do?

A: Proxy speed can depend on many factors, including the mobile carrier's signal strength at that moment. First, try rebooting the modem from your dashboard. If the issue persists, please contact support with your Order ID.

Q: How do I change my OS Fingerprint?

A: On your Dashboard, below your proxy access details, there is a dropdown menu to change the OS Spoofing setting. Select your desired OS and click "Update OS".